What is our Price Match Promise?
Faremojo takes pride in offering you the best flight deal at an unmatched price. Therefore, we ensure you get the best deal at a competitive price under the Price Match Promise. Thus, in any circumstances, if you find our offered all-inclusive price is higher than another competitor for the SAME ITINERARY we will try to match the price. For this, you must get in touch with us within 24 hours of booking your ticket with us and claim your difference amount. As soon as we get your request we will process to refund the difference after getting done with our validation of your claim.
What does the ‘Same Itinerary’ Mean for us at Faremojo?
Faremojo’s PMP CLAIM is applicable for the SAME ITINERARY. Therefore, you must understand what the same itinerary means for us. When we say SAME ITINERARY, it refers to the airline, flight number, date, Number of passengers, seat type, etc. Itl
How Faremojo’s PMP Can Work For You?
When we receive a PMP request for a higher offered price for an itinerary, the following conditions must be met to qualify for a refund.
The competitive price should be live: when you request us to match the inclusive price for a flight deal, you must tell us about the price and the one who is providing this. If it is from any of our competitors, the beating price of them must be live on their website.
Booking is available to competitor’s price: When you find a competitive price for the same itinerary on another service provider’s platform, make sure the booking for that price is available to all. In the circumstance, that the booking is not available for that price you are claiming for refund, we can not move ahead in the process of refund. However, if the flight booking is available for that price on the competitor’s platform, we will take your request forward happily.
Our customer care representative validates your request for PMP: Needless to say Faremojo takes care of your price-related concern seriously. We consider your claims more than a request and take it as worthy feedback to revise our price chart. Therefore, Faremojo’s customer care representative validates your PMP request and refunds the difference amount, after qualifying, to the same account method used for booking.
How to Invoke PMP at Faremojo?
As soon as you encounter a competitive price for the same flight deal or itinerary on a competitor’s platform, connect with Faremojo with relevant details. To Invoke Faremojo’s PMP reach out to us through phone or email. Write a comprehensive email claiming for refund and send us at [email protected]. Alternatively, you can connect with our customer care representative by dialing (_) and talk to invoke PMP for you.
You would be required to share the following details along with the request with us to process your request -
- Faremojo Booking Reference Number
- Details of the beating price for the itinerary
- Name of the airline or service provider offering deals at lower rates than us.
- Your Flight details.
- Information on your itinerary.
- Date of Travel
- Number of passengers the flight is booked for
- Seat Type
- URL or Screenshot of beating price as proof
- The Price’s availability for booking
After receiving your PMP request, our customer care representatives will validate the same and will process a refund if validated true. However, you must note that Faremojo reserves the right to deny a refund for any false claim.
A False claim is a PMP request that fails in validation, has fewer details to prove your claim or you are unable to provide complete information relevant to your itinerary and claim. In such circumstances, we hold the right to reject your PMP claim.
Faremojo PMP Exception
In general, at Faremojo, we hold the same policy for PMP which applies to all. But, for the following circumstances, we have some exceptions applicable to PMP:
- Military
- Student
- Government
- Tour Operation
- Bulk Booking
- Vacation Packages, etc.